These Terms of Service govern your use of the website at www.demoradesign.lol and the services provided by SORABOL Group Limited, a company registered in Hong Kong (HK) with its registered address at Rm 18, 8/F, PETER LEUNG INDL BLDG, 103 WAI YIP ST, Kwun Tong, Hong Kong (HK). The technical services of the studio are developed and operated by the developer SoraBold on behalf of the company. Please read these terms carefully before using the website or engaging our services.
1. Acceptance of These Terms
By accessing the website or by using any of our services, you agree to be bound by these Terms of Service and by the Privacy Policy, which forms part of this agreement. If you do not agree with any part of these terms, you should not use the website or the services.
When you engage the studio for a project, a separate written agreement may add project specific terms. Where the project agreement conflicts with these terms, the project agreement takes precedence for that project. Where the project agreement is silent on a matter, these terms fill the gap.
We may update these terms from time to time, and the version in effect on the day you use the website or the services is the version that applies to that use. Your continued use after a change takes effect means that you accept the updated terms.
2. Interpretation and Definitions
In these terms, the following words have the meanings set out below. The company means SORABOL Group Limited, a company registered in Hong Kong (HK). The studio means the design practice DEMORADESIGN operated by the company.
The website means the public website at www.demoradesign.lol. The services means the computer systems design, computer integrated systems design, software development, infrastructure, and support services described on the website and in the proposals and agreements of the studio.
The client means any person or organisation that engages the studio for a project or that uses the services. The developer means SoraBold, who develops and operates the technical services on behalf of the company. You means any visitor, user, or client, as the context requires.
3. Scope of the Services
The studio provides professional services in computer systems design and computer integrated systems design, together with related services such as custom software development, infrastructure engineering, and ongoing support. The precise scope of each engagement is defined in a written proposal or agreement that is signed by both parties.
The website describes our capabilities in general terms and does not by itself constitute an offer to provide any specific service. Services are provided with reasonable skill and care in line with the professional standards of the industry in Hong Kong.
Any service that is not described in the signed agreement is outside the scope of the engagement unless it is agreed in writing at a later date. Changes to the scope are managed through a written change note that records the new work and any effect on the schedule or the price.
4. Account Registration and Security
Where the website or a delivered system requires an account, you agree to provide accurate, current, and complete information during registration. You are responsible for safeguarding any credentials that are issued to you, and you must not share them with anyone who is not authorised to use them.
You are responsible for all activity that takes place under your account. If you believe that an account has been compromised, you must notify us immediately at info@demoradesign.lol.
We may suspend access to an account that appears to be misused while we investigate, and we will tell you what we find. Accounts are provided for your own use and may not be transferred to another party without our written consent.
5. Acceptable Use of the Services
You agree to use the website and the services only for lawful purposes and in a way that does not interfere with their normal operation. You must not attempt to gain unauthorised access to any part of the website, to our systems, or to the systems of other clients.
You must not probe, scan, or test the security of the services without our prior written permission. You must not send malicious code, attempt to overload the services, or use the services to distribute unsolicited messages. You must not reverse engineer the software that we deliver except as allowed by law.
Breach of this section may result in suspension or termination of access, and we may report serious misuse to the relevant authorities. We take the security of our environment and the environment of every client seriously.
6. Client Responsibilities
To deliver good work, we rely on the client to play an active part. The client agrees to provide accurate and complete information about their business, their workflows, and their requirements, and to answer our questions in a timely way.
The client agrees to provide reasonable access to the people, systems, and documents needed for the work, and to review and approve deliverables within the times agreed in the project plan, because approval and feedback drive the schedule.
The client agrees to provide a responsible contact who can make decisions during the project. Where the client delays the work, the schedule and any related pricing may need to be adjusted in writing so that both sides stay aligned.
7. Intellectual Property Rights
All materials on the website, including text, graphics, layouts, and branding, are owned by or licensed to SORABOL Group Limited. Custom software and deliverables that we develop for a client under a paid engagement are delivered under the terms of the signed project agreement.
Under our standard agreement, ownership of the bespoke work is transferred to the client once full payment is complete, and the client then owns the custom source code we wrote for them. The client grants us the right to use their materials as needed to perform the engagement.
We retain ownership of our methodologies, frameworks, and pre-existing tools, and we license those to the client only to the extent needed to use the delivered system. Trademarks and brand assets of either party remain the property of their owner.
8. Fees, Payments, and Invoicing
Fees are set out in the written proposal or agreement for each engagement. Unless otherwise agreed, we invoice a deposit at the start of the project and the balance on completion of the agreed milestones.
Invoices are payable within the period stated on the invoice, and where a project is billed on time and materials, we keep accurate records of hours and we report them with each invoice. The client is responsible for any bank fees or transfer charges that reduce the amount we receive.
We may suspend work on an engagement where an invoice is significantly overdue. The prices on the website are indicative and are confirmed only in a written proposal, so the number in your signed proposal is the number that governs.
9. Deliverables and Acceptance
Deliverables are described in the project agreement, together with the criteria that determine whether each deliverable is complete. When we present a deliverable, the client has a defined review period to test it and to raise any defects that do not meet the agreed specification.
Defects that are notified during the review period are corrected by us at no additional cost. After a deliverable is accepted, changes are treated as new work and quoted separately unless the agreement provides otherwise.
Acceptance is confirmed in writing, and a deliverable is treated as accepted if the client uses it in production or if the review period ends without a defect report. Acceptance records keep both sides clear about the state of the project at every point.
10. Third Party Services and Integrations
Systems we deliver often integrate with third party products, platforms, and cloud services. We select these tools carefully, but we do not control the third parties and we cannot guarantee their availability or their future terms.
Where the project depends on a third party service, the client is responsible for maintaining their own subscriptions and accounts. We will tell you when a third party changes its terms or prices in a way that affects the delivered system, as far as we are aware.
Licences for third party components embedded in a system are passed to the client with the delivery. We are not liable for outages or defects caused by a third party service that is outside our control, and we will say so plainly when it happens.
11. Confidentiality
During an engagement, each party may share information that is confidential to them. Confidential information includes business plans, technical designs, source code, customer data, pricing, and any material marked as confidential or reasonably understood to be confidential.
Each party agrees to use the other confidential information only for the purpose of the engagement and to protect it with at least the same care they use for their own confidential information. This obligation survives the end of the engagement.
Confidential information does not include information that is publicly known, independently developed, or received from a third party without a duty of confidentiality. Either party may disclose confidential information where required by law, with reasonable notice where permitted.
12. Warranties and Disclaimer
We warrant that our services are provided with reasonable skill and care and that delivered software materially matches the agreed specification at the time of acceptance. Beyond that, the services and the website are provided on an as is basis, without warranties of any kind.
This means there are no implied warranties of merchantability, fitness for a particular purpose, or non infringement. We do not warrant that the website or any delivered system will operate without interruption or be error free at all times.
We do not warrant that a system will meet results that depend on factors outside the agreed scope, such as the quality of the client data or the behaviour of third party systems. This section is subject to any rights that cannot be excluded under the law of your region.
13. Limitation of Liability
To the maximum extent permitted by law, the aggregate liability of the company and the studio for any claim arising out of or relating to these terms or to an engagement shall not exceed the total fees paid by the client for the engagement giving rise to the claim.
In no event shall the company or the studio be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if we were advised of the possibility of such damages. This limitation applies to all causes of action, including contract, tort, and statutory claims.
Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud or for death or personal injury caused by negligence. Where the law of your region sets a different limit, the limit of that law applies to you.
14. Indemnification
The client agrees to indemnify and hold harmless SORABOL Group Limited, the developer SoraBold, and their officers, employees, and subcontractors from and against any claims, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of the client use of the services in a way that breaches these terms, out of the client content, or out of a dispute between the client and their own end users.
We will notify the client promptly of any claim that is subject to this indemnity and will give the client reasonable control over the defence, provided that the client does not admit liability on our behalf.
This obligation survives the termination of these terms and of any engagement, and it is intended to protect the studio from claims that arise from decisions made by the client rather than from our own work.
15. Data and Privacy
Personal information collected through the website or during an engagement is handled in line with our Privacy Policy, which is published at www.demoradesign.lol/privacy and which forms part of these terms.
When we build a system that stores client data, the client remains the data controller of their own data, and we act as a processor to the extent that applicable law recognises that role. We will not use client data for any purpose other than providing the services unless we are required to do so by law.
We implement reasonable technical and organisational measures to protect the data we handle. Where a client provides us with personal data about individuals, the client confirms that they have the right to do so and that their processing complies with applicable law.
16. Term and Termination
These terms remain in effect while you use the website or the services. Either party may terminate an engagement by giving written notice in line with the project agreement, or in the absence of an agreement, with thirty days notice.
We may terminate or suspend an engagement immediately if the client fails to pay a significant invoice, breaches these terms, or behaves in a way that threatens the security or integrity of our systems or other clients.
Upon termination, the client must pay for all work completed and all committed costs up to the date of termination. Termination does not affect clauses that are intended to survive, including warranty limitations, liability limits, confidentiality, and indemnification.
17. Suspension and Downtime
From time to time, systems may require maintenance that causes brief downtime. We plan maintenance for low traffic periods and we give clients reasonable notice wherever possible.
We may suspend access to a system without notice in an emergency, for example to protect data or to address a security incident, and we will restore service as quickly as we can. The service desk monitors our hosted systems continuously and escalates faults according to severity.
We set availability expectations for hosted systems in the project agreement, and we report actual availability honestly. Scheduled maintenance and events outside our reasonable control are not counted as a breach of an availability commitment.
18. Governing Law and Dispute Resolution
These terms and any engagement between you and the company are governed by the laws of the Hong Kong Special Administrative Region. The parties will attempt in good faith to resolve any dispute through negotiation before resorting to formal proceedings.
If a dispute cannot be resolved through negotiation within a reasonable period, the parties will consider mediation at a recognised Hong Kong institution. Any legal proceedings that cannot be resolved by negotiation or mediation will be subject to the exclusive jurisdiction of the courts of Hong Kong.
If a court or regulator finds that any part of these terms is invalid, the remaining parts continue in force. You may have additional rights under the law of your own region, and nothing in these terms is intended to remove those rights.
19. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our services, in technology, or in the law. When a material change is made, we will update the date at the top of this page and take reasonable steps to notify users, for example by posting a notice on the website.
The terms in effect at the time of your use of the website or the services apply to that use. For ongoing engagements, the terms in effect at the time the agreement was signed continue to apply to that agreement unless both parties agree to the new terms in writing.
We encourage you to review this page periodically. Continued use after a change takes effect means that you accept the revised terms.
20. General Provisions
These terms, together with the Privacy Policy and any signed project agreement, form the entire agreement between you and the company in relation to their subject matter. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions continue in full force.
A failure by either party to enforce a provision is not a waiver of that provision. You may not assign your rights under these terms without our written consent. We may transfer our rights and obligations to a successor in connection with a sale or reorganisation, with notice to you.
Headings in these terms are for convenience only and do not affect interpretation. Notices under these terms are given by email to the addresses that the parties have provided, and are treated as received on the next working day after sending.
21. Contact Information
If you have questions about these Terms of Service, or if you need to give us a notice under an agreement, please contact us at any time. Write to us at info@demoradesign.lol, call us at +16816448596, or send a letter to SORABOL Group Limited, Rm 18, 8/F, PETER LEUNG INDL BLDG, 103 WAI YIP ST, Kwun Tong, Hong Kong (HK).
We respond to messages within a reasonable time and we aim to resolve questions about these terms quickly. Formal notices to the company should be sent to our registered address above.
We thank you for reading these terms and we look forward to working with you.